Terms of Service
These Terms of Service (the “Terms”) govern the use of safirluxurymorocco.com (the “Site”) and the booking of trips and experiences offered by Safir Luxury Morocco (“Safir”, “we”, “us”). By requesting a quote or confirming a booking, you accept these Terms.
1. Who we are
Safir Luxury Morocco designs and operates private, tailor-made journeys and experiences across Morocco, from its offices in Marrakech (Derb Jdid, Quartier Riad Larousse, Medina, Marrakech 40000) and Ouarzazate (Avenue Mohamed V, Centre Ville, Ouarzazate 45000). Contact: contact@safirluxurymorocco.com · +212 624-828339.
2. Our services
We create personalized itineraries that may include accommodation, private transport, licensed local guides, activities and experiences. The descriptions, durations and prices shown on the Site are indicative starting points: every journey is confirmed through a personal proposal and quote prepared for you. Our services are provided partly through carefully selected local partners (riads, hotels, desert camps, drivers, guides and activity providers).
3. Quotes and booking
After you contact us, we prepare a detailed proposal and quote. A booking is confirmed when you accept the quote in writing (email or WhatsApp) and pay the deposit described below. We then send you a booking confirmation with your final itinerary.
4. Prices and payment
- Prices are stated in Moroccan Dirhams (MAD) unless another currency is indicated on your quote. “From” prices on the Site are indicative and depend on season, party size and accommodation level.
- A deposit of 30% of the trip price confirms your booking.
- The balance is due no later than 30 days before departure. For bookings made less than 30 days before departure, the full amount is due at confirmation.
- Day experiences may be payable in full at booking or on site, as stated on your confirmation.
- Accepted payment methods (bank transfer or card payment) are indicated on your quote or invoice.
- Unless expressly included in your confirmation, prices do not include international flights, travel insurance, visa costs, personal expenses, drinks, or gratuities.
5. Cancellation by you
Cancellations must be sent to us in writing (email or WhatsApp). For multi-day trips, the following applies from the date we receive your cancellation:
- 30 days or more before departure: full refund of amounts paid, minus the deposit;
- 15 to 29 days before departure: 50% refund of the total trip price;
- Less than 15 days before departure, or no-show: no refund.
For day experiences: free cancellation up to 48 hours before the start time; after that, the full price is charged. Where our partners apply stricter conditions for specific dates (for example, peak season or exclusive venues), we tell you at the time of booking and those conditions prevail.
6. Changes by you
We are happy to adapt confirmed bookings (dates, accommodation, activities) where availability allows. Any difference in price, and any fees charged by partners, will be added to or deducted from your balance. Significant changes requested close to departure may be treated as a cancellation and rebooking.
7. Changes or cancellation by us
In the rare case we must materially change or cancel a confirmed trip for reasons within our control, we will offer you an equivalent alternative or a full refund of amounts paid. If a change or cancellation is caused by events beyond our reasonable control — including extreme weather, natural events, strikes, governmental decisions, epidemics or other force majeure — we will do our best to offer alternative dates or arrangements; amounts already paid to partners that cannot be recovered may be deducted from any refund.
8. Travel documents, insurance and health
- You are responsible for holding a valid passport and, where required, a visa for Morocco, and for complying with entry requirements.
- Travel insurance is strongly recommended, covering trip cancellation, medical expenses and repatriation. Our prices do not include insurance.
- Some experiences (desert excursions, mountain hikes, camel rides, 4×4 routes) require reasonable physical fitness. You must inform us of any health condition, reduced mobility or dietary need that could affect your participation, so we can adapt the program.
9. Your responsibilities
You agree to provide accurate information for your booking, to respect local laws, customs and the instructions of guides and drivers, and to be on time for scheduled departures. We may refuse or interrupt a service, without refund, in case of dangerous or unlawful behavior toward our team or partners.
10. Our responsibility
We select our partners with care and coordinate your journey with diligence. Our liability for any claim arising from a booking is limited, to the extent permitted by law, to the total price paid for that booking. We are not liable for damages caused by events beyond our reasonable control, by third parties not involved in providing our services, or by your failure to comply with these Terms or with travel requirements. Nothing in these Terms limits liability that cannot be limited under applicable law.
11. Website content and intellectual property
The content of the Site — texts, photographs, logos and itineraries — belongs to Safir Luxury Morocco or its licensors and may not be reproduced without permission. Itinerary details (opening days, monuments, routes) may evolve; we confirm the up-to-date program in your proposal.
12. Reviews and photos
If you share reviews or photos with us, you allow us to publish them on the Site and our social channels with your first name. Tell us at any time if you prefer we remove them. If you book a photo or video service, the delivered images are for your personal use; we only use them in our communications with your permission.
13. Privacy
Personal data is handled as described in our Privacy Policy.
14. Governing law and disputes
These Terms are governed by Moroccan law. If you have a complaint, contact us first at contact@safirluxurymorocco.com — we do our best to resolve concerns quickly and fairly. Failing an amicable solution, disputes fall under the jurisdiction of the competent courts of Marrakech, Morocco, without prejudice to mandatory consumer protections in your country of residence.
15. Changes to these Terms
We may update these Terms from time to time; the version in force at the date of your booking applies to that booking. The date at the top shows the latest revision.
16. Contact
Safir Luxury Morocco · contact@safirluxurymorocco.com · +212 624-828339 · Marrakech & Ouarzazate, Morocco.